6 Golden Customer Service Tips to Keep Your Clients Loving You!

Golden Tips for Keeping Your Clients Happy and Coming Back for more:

1.  Really listen to your customers. You are in business to service your customers needs, and you can only do that if you know what it is your customers want. When you truly listen, they let you know what they want and how you can provide good service. This practice can save you many mistakes and makes sure your focusing on what really works in your business. Never forget that the customer pays your salary and makes your job possible. Listen to their words, tone of voice, body language, and most importantly, how they really feel.  Offer effective listening with your undivided attention. To find out what they want, ask them directly, offer surveys, get feedback through social networking and focus groups. If you don’t ask, then you are assuming. And we both know what happens when you assume.

2.  Get to the root of what your customers want, and give that to them. Customers don’t buy products or services. They buy good feelings and solutions to their problems. Ask them what is the end result that they desire. Most customer needs are emotional rather than logical. For instance, they are not buying paint from you, they are buying happy walls, or a feeling they want when they walk into the room. In my office, I wanted a very calming feel when people sat in my waiting room. So everything I purchased for that room created a Zen feeling.

3.  Give your clients your full attention with complete sincerity. Treat all of your customers as individuals. Always use their name when talking to them, and find ways to compliment them, but please be sincere. Look directly at your customers when talking to them. A few years ago I went to buy a car and the salesman was texting on his phone the entire time with other potential customers. Even though I wanted the car, I did not feel he deserved the sale, so I bought it somewhere else. People value sincerity. It creates good feeling and trust.

4.  Make your customers feel important and appreciated. Especially during a challenging economy, businesses are going back to the basics of taking amazing care of their clients. Educate them, give bonuses and appreciation gifts to help them feel special. Give more than expected and they will keep coming back for more. When I find a good vendor or service provider, such as my website designer who I have worked with for 5 years, my accountant for 20 years and my fitness trainer for 15 years, I will not stray to the competition. Why?  Because they take incredible care of me and my business. I would rather pay more money and know that they are there when I need them, giving amazing support and service, then a quick fix that I have to end up scrambling to fix again. Can you relate?

5.  Say Thank you, again and again. A simple thank you goes a long, long way. Think about what you can do to follow-up and thank people, even when they don’t buy? Can you imagine how good that will make them feel? And don’t be surprised if you are the one they call next when they are ready to buy. Think about what you can give your customers that is totally unexpected?  What is a special gift that you can give so that they are blown away, and you are remembered? In my homeopathy practice, I have often given gifts for referrals, such as body and bath baskets, or bonus visits. In my Pinnacle program, I am always giving special surprises to my entrepreneurs. Who doesn’t love gifts? In this case, the giver AND receiver always wins.

6. Know how to apologize. Lets face it. Mistakes happen. When something goes wrong, apologize. Just do it. It’s easy and customers appreciate you taking responsibility. Deal with problems immediately and let customers know what you have done, rather than leaving things to simmer and eventually explode. Value their complaints. As much as we dislike them, it gives us an opportunity to improve and grow. Sometimes they are just having a bad day. If this ever happens, I always take the time to talk to clients and get to the root of the issue. This always turns the experience into a positive one.

Think of your customers or clients as family. Treat them with respect and appreciation, and they will become your biggest fans and promoters.

Named One of the Top Women Entrepreneurs Who Inspire Us by Self-Made Magazine, Allison is a No. 1 Bestselling Author, Pres. of Blast Off! Business & Life Mentoring and The Pinnacle MastermindProgram.  http://www.myblastoff.com

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10 Unconventional New Year’s Tips for a Successful 2012

So you can Blast Off to Success in your Business and Life All Year Long!

1.  Start drinking. The creative juices, that is. Guess what? Digital media isn’t going anywhere. To get the most from your online campaigns and viral efforts,
you better spike that drink with some inspiring liquids because your potential clients are asking for your wisdom and expertise.

2. Expand your belt. People continually battle their ever-expanding waistlines, starting fitness regimens that often fizzle in a week. Yet, when it comes to growing your business, its smart to work on expanding your tool belt on a regular basis. The business market is changing rapidly so it is crucial to stay on top of what’s new, what’s hot, what’s working and what’s not.

3. Light up. Where there’s smoke, there’s fire. Add public relations to your mix to keep things hot, hot. Once the heat cools down, it’s hard to sustain momentum and word-of-mouth about anything. Knowing when and how to keep the fire going will keep you business simmering and glimmering all year long.

4. Spend. Spend. Spend. Time, that is…Spend time mapping out your goals and your plan for 2012. The more deliberate you are toward your Big Picture Vision, the more successful your year will be.

5. Jump off the ledge. To be successful in business, or in anything for that matter, you must jump in with both feet. Go for it full-on! Testing the waters means you are half way in and half way out, which won’t get you very far.  To be successful you need to  be 100% committed.

6. Stop being selfish. If you have an idea inside of you, the world is waiting for its debut.  Your special gifts, passions and talents are your keys to abundance and the powerful remedy that many others need from you. If you are keeping your gifts to yourself, then those that need you, your products and services are missing out.

7. Dump your bucket. Start creating and living your Bucket List now. Don’t wait until you are at death’s door. Your life is what you make of it right now, not in the future. Make a list of all the things you want to do during your lifetime, and check the first one off the list in January 2012. No time like the present!

8. Let go. Did you know that hanging on takes much more effort and energy then letting go? Staying angry or resentful at past grievances will keep you lingering in the past. To move forward and make this year your best ever, write a letter stating what you want to release from your past. Also, write what lessons you have learned from this experience and what positive twist you can take from it to feel lighter into the New Year.  Do a visualization meditation of these old feelings dissolving into thin air. (I recommend burning or shredding the letter to release this old energy completely.)

9. Spend five FEWER minutes each day worrying about your burdens. Worrying is a senseless activity and a complete waste of your energy. It changes NOTHING.

10. Get Gracious. Nothing will change your mood and outlook like taking a moment to close your eyes and inhale all the beautiful qualities of your life. (loved ones, opportunities, fulfilling business, memories, connections, experiences..) ‘Get Gracious’ as much as possible, and then pay it forward. It will come back to you 100 fold.

There is absolutely no comparison between trying to create success on your own, and having a powerful mentor guiding you all along the way. I have built 9 very successful businesses that have been completely fulfilling and made a dramatic life-altering difference in people’s lives. I live my true calling every single day and I love it. And, I could not have done it without the amazing mentors in my life.

If you are truly committed to dramatically elevating your business, your wealth and your life , contact us today about joining The Pinnacle Mastery Club.

Watch this powerful short video with Joe Stumpf, president of By Referral Only, as he spoke at my recent Blast Off Business Breakthrough Live Event.

If you truly want an out-of-the-box year, there is no faster way to success in your business and your life than having the consistent guidance and support you need to get you exactly where you want to go. We only have a few spaces left in our Pinnacle Elite and Pinnacle Royal programs. If you are interested in a complementary strategy session to help you get clear about your business vision, and strengthen the support you need to make this vision a reality, please email us at: support@myblastoff.com today.

Allison Maslan is the CEO of Allison Maslan International. She was recently named “One of the Top Women Entrepreneurs Who Inspire” by Self Made Magazine. A born entrepreneur and No. 1 Best Selling Author of the book, Blast Off! The Surefire Success Plan to Launch Your Dreams Into Reality, Allison has built nine successful companies from the ground up starting out as a single mom on her own. As president of Blast Off Business and Life Mentoring, www.MyBlastOff.com, she has helped thousands of people transform their lives while launching countless into thriving dream businesses of their own. As a world-renowned homeopath for the past 16 years, Allison’s work embodies a partnership of holistic balance, a zest for success, and the most innovative business strategies you will find anywhere. Her programs such as The Pinnacle Mastermind www.ThePinnacleProgram.com attract entrepreneurs from around the globe. Allison has been an expert guest on ABC, CBS, NBC and Fox Stations across the US. She was also recently nominated for San Diego Magazine Woman of the Year.

Connie Marshall: Her Road to Entrepreneurial Success

Q. What moment made you realize you wanted to change your career and lifestyle for the better?

A. The moment was actually a bunch of big ‘first’ moments with my young son.  After missing my son’s first steps, his first words and his first day of kindergarten because of my high-stress, high-demanding job, I realized that enough was enough.  It hurt knowing that will never get those moments back, but it made me realize that I could do something about it now that will allow me to not miss anymore precious moments in his life.

Q. What was the inspiration for creating LifeFitness4Me?

A. My own personal struggles as an overweight child and struggles with not knowing how to exercise safely while pregnant.  Working out has been my life since college and I was training so hard at the gym that when I became pregnant I didn’t know how to modify my workouts to accommodate my pregnancy, so I stopped exercising all together.  That was the worse thing I could have done because it caused me to have a very difficult and painful pregnancy.  I want to empower pregnant women to stay healthy and in control of their bodies during their pregnancy and help them get back to pre-pregnancy weight quickly and safely.  I also want to show children how to get fit and gain self confidence too.  It’s about giving kids the tools, skills ad experience so they can lead a physically active life the rest of their life.

Q. How did you bridge between your two careers & how long did it take you to give up Corporate America to work for yourself full-time?

A. I started to take on some clients before and after work. It wasn’t easy and made for very long days, but it helped build my confidence to make the leap. After a few months of burning the candle at both ends I knew I needed to put my full energy into my business or it wasn’t going to go anywhere, so I cut the cord and I haven’t looked back, only forward.

Q. What gave you the courage to take the leap and what have been the biggest rewards for doing so?

A. Working one-on-one with Allison and surrounding myself with positive, like-minded people.  The biggest rewards have been having more quality time with my young son and being able to impact people’s lives in a positive way by helping them get fit and take control of their health. I now have a job that is truly rewarding!

Q. How do you balance the duties of motherhood and entrepreneurship?

A. Being an entrepreneur has offered me the balance and freedom I was missing when I was working at my corporate job.  I set my work schedule around being a mom first, which has made me a better person, a happier person and more importantly a better mom!

Q. What is your biggest challenge in being an entrepreneur and how do you overcome that?

A. Staying focused and on task. It’s easy to lose focus when you are your own boss, but you must remember that your business success is you and use that to keep you moving forward and growing. Every Sunday I put together my tasks for the week and that has helped me.  I am also using Allison’s Interactive Life Coach Software to help me accomplish the tasks without feeling overwhelmed.

Q. What have you learned from Allison Maslan’s Pinnacle program & how have you applied it to your career?

A. Wow, I’ve learned so much from the Pinnacle Program that it’s hard to list just a few, but I will say that it has given me specific tools to help me overcome so many of my fears of being successful.  It has allowed me to tap into my hidden talents and to believe in myself.

Q. What tips or insight would you give to other people that want to leave the corporate environment to be an entrepreneur.

A. Believe in yourself and don’t let your fear stop you from making your dreams of owning your business come true. Be sure to surround yourself with positive, supportive, like-minded people  – it really helps you stay confident and focused.

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Connie has been in the fitness industry for over twenty years and has been featured on shows such as: KUSI News “Summertime Kids Fitness”; PregTASTIC Online Radio “Dispelling the Myths About Exercise During Your Pregnancy”; OverThinkingMoms.com Podcasts “Body After Baby”. To learn more about her, visit: www.lifefitness4me.com

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About Allison Maslan:

Named One of the Top Women Entrepreneurs Who Inspire Us by Self-Made Magazine, Allison is a No. 1 Bestselling Author, Pres. of Blast Off! Business & Life Mentoring and The Pinnacle Mastermind Program.  http://www.myblastoff.com

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What Winning is Not About…

Four Simple Steps to Keep Your Champion Tank Running Strong

For passion to sustain the long journey of your business and your life, it must have a front end and a back end.

The front end of passion is the blossoming intensity from which your passion is directed. This exploding energy is powerful, yet fits you so perfectly that it supports you with ease toward your big dreams and goals. It is an energy that comes from deep within your life force and cannot help being expressed outwardly in an enthusiastic and contagious manner. The front end of passion is a positive expulsion of energy. However, if you are not prepared, this continuous momentum can deplete you in a flash. As a homeopath and serial entrepreneur, I understand that to win in business, a healthy body and mind comes first. Here are some simple tips to keep you feeling fit and on fire during the summer months. When your health is a priority, you can blast off in your business and your life!

1. Establish good nutrition. It’s easy to fall into fast food or snacking when you are so engrossed in your passion that you’re not taking the time to eat right. (More detailed nutrition information can be found in Chapter Six).

2.Eight hours of sleep each night. Sleep is one of the most healing,energizing medicines, and it is absolutely critical for a creative mind. Did you know that sleep deprivation is used as a brainwashing technique? Without sleep, you are living in survival mode, which is the opposite of a passionate life.

3. Take a passion break once a week.Most of my creativity comes when I’m not working. When my mind is clear and I’m exploring or having fun, the ideas have room to appear. Turn off your phone. Shut down your computer. Go spend the day outdoors in nature, go to a movie, take a bike ride, or visit some friends. Talk about things other than your passion. (For a few minutes, anyway.)

4. Get physical. Especially if your passion is of the intellectual persuasion, you must get into your body. If you’re living from the neck up, your body needs to be enlivened. Choose exercise that you can sustain by doing activities that you will enjoy, such as dance, running, swimming, biking or boxing. Mix it up! It’s more beneficial to incorporate more than one activity to stimulate various muscle groups in the body. You will also stimulate the serotonin in your brain for more creativity and mood enhancement. You will prevent fatigue and burnout as you stimulate your cardiovascular system, get your blood pumping, and your billions of cells moving. Ahhhhhhh!

Come find your Champion Within at Allison Maslan’s live entrepreneurial event called The Blast Off Business Breakthrough on September 16-18 in San Diego, CA where you will experience, in person, an exclusive combination of unending inspiration, magical bursts of clarity, extraordinary breakthroughs, and laser-sharp strategies you can apply immediately to amp up your business and your life like never before. You will leave with a completely unique step-by-step plan for your new or advanced small business. Click the photo below to learn more about the event.

Allison Maslan is the No. 1 best selling author of Blast Off! The Surefire Success Plan to Launch Your Dreams Into Reality and the president of Blast Off Business and Life Mentoring. As a serial entrepreneur of nine of her own businesses including being world renowned homeopath, Allison has guided thousands to reach their potential and launched many into dream businesses of their own. She was recently named One of the Top Women Entrepreneurs Who Inspire by Self Made Magazine and has been on ABC, NBC and Fox stations across the US. www.MyBlastOff.com

What it takes to be a Champion in Business and in Life

By Allison Maslan

This is dedicated to: The believer, seeker, survivor, visionary, idealist and pioneer who is impassioned to live the life of their dreams.

It takes the kind of passion that is born deep within the belly.

It takes the magical marriage of creativity and commitment.

It takes continued persistence toward your dream when everyone is telling you to let it go.

It takes jumping in with both feet because there is absolutely no other possibility than going for it… full on.

It takes a willingness to get knocked down and then get back up stronger
than ever before.

It takes pushing yourself beyond what you thought you were capable of.

It takes stepping out and rising up, full of grace and fire.

It takes prevailing against all odds.

It takes a courageous heart and an independent spirit that cannot be reckoned with.

It takes a ‘failure is not an option’ stance with a desire to win, and win again.

It takes knowing when to be humble, listen and learn.

It all starts with a yearning, then evolves into embracing the dreams that absolutely must be realized, no matter what, no matter how, no matter when.

Entrepreneurs are a unique blend of creative artists, and champions. They need the right steps to work their strategy, have a mission to live their true calling and relentless persistence to glide to victory, often against all odds. It takes unending faith, a courageous heart, and a willingness to jump in with both feet to shine and rise to the top. We would not have it any other way.

Come find your Champion Within at Allison Maslan’s  live entrepreneurial event called The Blast Off Business Breakthrough on September 16-18 in San Diego, CA where you will experience, in person, an exclusive combination of unending inspiration, magical bursts of clarity, extraordinary breakthroughs, and laser-sharp strategies you can apply immediately to amp up your business and your life like never before. You will leave with a completely unique step-by-step plan for your new or advanced small business. Click the photo below to learn more about the event.

Allison Maslan is the No. 1 best selling author of Blast Off! The Surefire Success Plan to Launch Your Dreams Into Reality and the president of Blast Off Business and Life Mentoring. As a serial entrepreneur of nine of her own businesses including being world renowned homeopath, Allison has guided thousands to reach their potential and launched many into dream businesses of their own. She was recently named One of the Top Women Entrepreneurs Who Inspire by Self Made Magazine and has been on ABC, NBC and Fox stations across the US.

Photo above of Sheila Taormina-The only woman to ever qualify and compete in three distinctively different sports in different Olympics

How to Get Your Mojo On?

MOJO means living your magic on a daily basis. MOJO is your special spark which keeps you motivated. It is the buzz of life  that inspires you to believe in yourself and achieve goals beyond your wildest dreams. It helps you stay strong so you can power through your fears. You need it in business because it gives you undeterred focus, bulldog persistence ( I have an English bulldog, Daisy, and believe me, they are persistent!) and fanatical obsession to achieve whatever your desire. You need MOJO so that you don’t get thrown off course at every little hiccup.

Have you lost your inspiration, your creative genius or that special spark? Do you hold yourself back because of fear or old negative beliefs? Just think what life would be like if you had no fear. How would you live your life differently on a daily basis? What bold dreams would you go after? Seriously, if you had no fear, you would never question your gut instinct, you would see the possibilities in everything, and you would have the power and the moxie to build a rockin’ business by making smart and bold moves whenever necessary. You would become more free spirited and adventurous, maybe even travel the world , buy the house you always wanted to live in, have that ranch with horses and give generously to those in need. All this, because you have your MOJO going on!

Without harnessing your MOJO, you will often feel stuck, trapped, frustrated and over time, depressed. Why? Because you know deep down that you have the capacity for more. You know deep down that you are choosing to stay stuck. You know deep down that you don’t want to live that way anymore. Guess what? You have just as much MOJO as anyone else.

Now let me tell you what  MOJO is not. It is not arrogance, it is not bragging, it is not being judgmental or critical of others. No, that’s cocky. Totally different.  Mojo is bravery with humility. It’s  saying goodbye to the cowardice in you, elevating yourself and your spirit to a higher calling so you can serve humanity in a broader way with your beauty and your gifts. It is reaping  the rewards for all your hard work so you can embrace all the joy, prosperity and peace you so deserve.

The word Mojo really means faith. Wake up each day knowing that someone will say yes and give you a chance. If you call enough people or email enough prospects a deal has to happen. If you keep trying to reach your dream, even though it feels pointless at the time, you will prevail. You have as much MOJO as Donald Trump or Oprah. You just have to choose to wear it, live it and breathe it.

And when you do, watch out world. Because you have arrived.

Check out my FREE Videos on How to get your Business Mojo and more at: www.allisonmaslansfreevideos.com and make sure you register for my FREE Webinar that I will teach live on June 8th at 5:00pm PST and 8:00pm EST. Go to: www.MyBlastOff.com/2011goals

Business and Life Mentor, Allison Maslan, was recently named One of the Top Women Women Entrepreneurs Who Inspire by Self-Made Magazine. She has built 9 successful companies and has guided hundreds of others to do the same. She is the author of the #1 bestselling book, Blast Off! The Surefire Success Plan to Launch Your Dreams Into Reality. Allison is available for one-on-one coaching and her exclusive mastermind program, The Pinnacle. www.myblastoff.com

How To Break Out of Your Comfort Zone & Move Past Your Fears

Diary of my Shark Expedition….Yes, that is me and the shark.

Allison’s Roadmap to Success – Short-Term Goals vs. Long-Term Goals: Why You Need Both to Succeed

Tip #3

Have you ever had a big lofty goal or dream for your business or your life?  You put a lot of energy toward it, made great headway, yet because of this big picture focus, you lost momentum in the important day-to-day projects and responsibilities, causing major overwhelm and chaos?

Or do you feel like you are stuck spinning in the short-term goals and projects, getting stuff done, yet only making it month to month without the potential for the big time growth?

Your diagnosis: Too much focus on either the short-term or long-term goals.
The remedy: You need to focus on both.

In order for you to grow as an entrepreneur, you need to have a vision for the next level in your business. You need to have a creative, strategic plan in place that is developing and moving you toward higher levels of achievement and success.  Maybe you are working on the newest widget that will take the tech world by storm?  Or maybe you are so close to discovering the cure for baldness and plan to add it to your savvy hair product line?  This idea development, what I refer to as ‘The Magic’ in business, is crucial for your expansion in your marketplace.  At the same time, if you only focus on the long-term, the Big Kahuna, you will begin to lose traction in your day-to-day business needs, such as cash flow to pay your office expense and staff. Not good. 

I am a true entrepreneur. A trailblazer of sorts as I have built 9 of my own companies and mentored hundreds of others to do the same. In my own journey, it took me a while to really understand the importance of this concept.  My deepest passion is helping people find their true calling and guide them to express their gifts through a successful business.  One of the important rules you must understand in Business 101 is that your entrepreneurial entity needs to turn a profit. If it’s not, it won’t be long for this world, even if you have invented the  miracle cure to wrinkles. So keep your eye on the dream and the pulse during each business day. It can often feel like a juggling act, but with practice, you will become a gifted, profitable and high-flying juggler.

This is one of the reasons I invented my web-based software, The Interactive Life Coach, www.InteractiveLifeCoach.com.

I wanted my clients to have a fun, inspiring and easy-to-use tool that would help them create their beautiful Big Picture Visions, make them easy to attain by breaking them down into baby steps I call “Mini Feats” and at the same time help people continue to keep the steady business flowing in on a daily basis.

Keep moving forward and don’t lose focus on any goal, short- or long-term.  YOU deserve to suceed!

~Allison
Life and Business Strategist, Allison Maslan, was recently named One of the Top 50 Women Women Entrepreneurs Who Inspire by Self-Made Magazine. She has built 9 successful companies and has guided hundreds of others to do the same. She is the author of the #1 bestselling book, Blast Off! The Surefire Success Plan to Launch Your Dreams Into Reality. Allison is available for one-on-one coaching and her exclusive mastermind program, The Pinnacle. www.myblastoff.com.

Allison’s Roadmap to Success- Tip #1

I recently did a survey to ask readers what they want and need most in regards to business support, implementing strategies, and guidance.   I heard an overwhelming response from both new and long term entrepreneurs, asking for a road map to lead them and take their many fabulous ideas from idle to moving forward.

I heard so many say they have tons of fantastic ideas, so many, in fact, that they simply don’t know where to start.  They also said when they start creating and developing an idea, they find them selves distracted with another idea, and then sidetracked by yet another, and end up thoroughly confused and getting nowhere.

For the next several posts on my blog, I will be sharing my valuable secrets and tips on how to manifest your brilliant ideas so they can finally show up and be seen in the real world.

Allison’s Success Roadmap Tip #1 : It all starts with ‘The Decision.’  Challenge yourself to make one MAJOR decision by the end of today.  You have many phenomenal ideas and,yes, you can do them all, but it is important to start with just ONE.  Too many projects going on at one time will ultimately dilute any forward movement.

It is important to just pick ONE path. To reach your dreams and goals, there is no room for limbo. There is not room for hemming and hawing.  Not making a decision is making a decision. It is  choosing to stay stuck. Even a the wrong decision is better than no decision because it begins the forward movement of your roadmap.

Please let me know what decision you make today on the start of your phenomenal and exciting path towards success.